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Effective Date: April 2026

 

At Miles & Magnets NZ, customer satisfaction and product quality are our top priorities. Please read our policy carefully before placing an order:

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1. Incorrect Items

   • If you receive an item different from what you ordered, please provide photographic evidence.

   • Once the evidence is reviewed and verified, a refund will be processed to the original payment method.

2. Lost or Damaged Goods in Transit

   • For items lost or damaged during shipping, clear photos must be submitted as proof.

   • After verification, we will dispatch a replacement set of the same magnets.

   • Replacements will be identical to the original order; requests for different sets cannot be accommodated.

3. Photo Submission & Production

   • We only process photos that you submit or upload online.

   • Once production has started, no changes or new photo submissions can be accepted.

   • Any requests for changes must be communicated immediately on the same day the order is placed, before production begins.

   • Please ensure the photo you provide is of high quality, as the printed magnets will reflect exactly what is submitted.

4. Change of Mind

   • Once you receive your magnets, returns or refunds will not be accepted for “change of mind” reasons.

5. Refund Processing Time

   • Approved refunds will be credited to the original payment method within 7 days of verification.

By placing an order with Miles & Magnets NZ, you acknowledge and agree to this policy. We are committed to delivering high-quality products and excellent service.