Effective Date: April 2026

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This Privacy Policy explains how Miles & Magnets NZ (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you use our website, place orders, upload photos for printing, or otherwise interact with us (the “Services”). The terms “you” and “your” refer to any individual using our Services.

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By using our Services, you agree to the practices described in this policy. If you do not agree, please do not use our Services.

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1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational requirements. Any updates will be posted on our website with a revised effective date.

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2. Information We Collect

a) Information You Provide Directly

• Name, email, phone number, and shipping/billing address

• Order details, payment confirmation, and order history

• Account login details (if applicable)

• Customer communications (emails, messages, contact forms)

• Uploaded photos for printing

b) Information Collected Automatically

• Website usage data (pages visited, time spent, interactions)

• Device, browser, IP address, and network information

• Cookies and similar technologies for analytics and functionality

c) Information from Third Parties

• Payment processors for secure transactions

• Shipping and courier partners for delivery

• Website and IT service providers

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3. How We Use Your Information

We use your personal information to:

• Process and fulfil orders, including printing and delivery

• Provide customer support and order updates

• Improve our website, products, and services

• Detect and prevent fraud or misuse

• Send marketing communications (only where applicable)

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4. Photo Submission & Usage

Photos submitted by you are used solely for the purpose of producing your ordered magnets.

We do not sell, share, or distribute your images beyond what is required to complete your order.

Customers are responsible for ensuring they have the legal rights and permission to submit any images provided.

We do not use customer images for marketing or promotional purposes unless explicit consent has been given.

All original customer images are securely deleted within 7 days after order completion.

Where consent for marketing use has been provided, selected images may be retained and used for social media or promotional purposes on our platforms.

Images from customers who have not provided consent will never be used for marketing, social media, or any promotional activity under any circumstances.

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5. Sharing Your Information

We may share your information only when necessary:

• With service providers such as payment processors, couriers, and IT support

• With business or marketing partners where consent has been provided

• To comply with legal obligations or protect our rights

• In the event of a business transfer (such as a merger or sale)

We do not sell personal information.

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6. Cookies & Tracking

We use cookies and similar technologies to improve website performance, user experience, and analytics.

You may disable cookies through your browser settings, but some website features may not function correctly.

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7. Children

Our Services are not intended for individuals under 16 years of age, and we do not knowingly collect personal information from children.

If we become aware that such data has been collected, we will delete it promptly upon request from a parent or guardian.

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8. Data Security & Retention

We take reasonable steps to protect your personal information in accordance with the New Zealand Privacy Act 2020.

Payment information is handled securely by third-party providers and is not stored by us.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, or resolve disputes.

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9. Your Rights

Depending on your location, you may have rights to:

• Access your personal information

• Request correction or deletion

• Withdraw consent for marketing

• Object to or restrict data processing

• Request data portability (where applicable)

To exercise these rights, contact us via email. We may require identity verification before processing your request.

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10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: milesandmagnetsnz@gmail.com